Feedback from previous guests about their experience.
82%
liked the hotel and would stay again
8.2/10
Great
Rooms
8.3
Location
10.0
Service
8.7
Dining
6.3
Guest reviews
8.2/10
based on 39 reviews
8.9
8.9/10 based on 3167 reviews
Andrew
United States,
January
2024
8.0/10
My stay at the hotel was delightful. The rooms were comfortable and well-equipped, making it a quiet and cozy Saturday night. The cleanliness and tidiness of the room were impressive, providing a neat ambiance. Although the dining options were limited and a bit pricey, the overall experience was excellent.
Rooms
8.0
I stayed in a room that was comfortable and well-equipped. The quiet and cozy atmosphere made my Saturday night very relaxing.
Service
9.0
The hotel service was really nice and friendly. From tourism transport assistance to dry cleaning services, everything was excellent.
Location
10.0
The hotel's location is perfect for catching the bus up to Zao and for easy access to shopping. Being next to the Yamagata train station made my transit experience extremely convenient.
Dining
5.0
The dining experience offered a choice between Japanese and Western dishes, but the options were limited and somewhat expensive. However, the quality of the food was not up to my expectations.
Facilities
8.0
The hotel provides excellent facilities such as shops and commercial services, making the overall stay more convenient.
Greg
United States,
June
2023
8.6/10
My stay at the hotel was fantastic! The rooms were large, clean, and really comfortable. The location right next to the train station made it super convenient for exploring the area, and the service was top-notch. However, the dining experience left a bit to be desired with limited breakfast options. Overall, a great value for the money.
Rooms
9.0
I was pleasantly surprised by how big, clean, and comfortable the rooms were in the South Tower.
Service
8.0
The staff at the hotel were pleasant and professional, making my stay even more enjoyable.
Location
10.0
The best selling point of the hotel is definitely its perfect location next to the Yamagata train station, making it easy to access restaurants and transportation.
Dining
7.0
While the dining options were fine, I wish there were more choices for breakfast. However, the superb service made up for it.
Facilities
9.0
The hotel offers a fantastic range of facilities, from dry cleaning and housekeeping to shops and a vibrant restaurant serving delicious katsu food.
Mike
United States,
May
2023
8.4/10
I had a lovely stay at the hotel! The rooms were very spacious with two queen-size beds, which was perfect for my double occupancy. The bath and toilet were excellent, making my stay super comfortable. However, the room was a bit small compared to others I've seen. The 'superior single room' concept was nice.
Rooms
8.0
The rooms were spacious and well-equipped, providing a great stay experience.
Service
9.0
The service was top-notch! They were very accommodating, and even waived our parking fees as a compensation gesture. Although we had to wait until the 3:00 check-in time, the staff made sure we were well taken care of throughout our stay.
Location
10.0
The location was incredibly convenient, being directly connected to the train station. This was perfect for exploring Yamagata efficiently. I loved how close it was to the Yamagata Station platforms!
Dining
7.0
The dining experience was a bit of a mixed bag. While the food was same on all three days and the service superb, it wasn't buffet style, and the options were limited. The prices were a bit high for the quality offered, especially with some eggs being runny and no coffee refills available.
Facilities
8.0
The hotel facilities were great, offering everything I needed for a comfortable stay.